Description

Jenny Rutherford Real Estate- Vacation Rentals Division is seeking a detail-oriented and customer service-driven Guest Services Concierge to join our team.

In this role, you will be responsible for providing outstanding hospitality to our vacation rental guests. Acting as a liaison between our rental guests and the Guest Services Manager, you will play a crucial role in ensuring guest satisfaction and smooth daily operations.

Successful candidates should be tech-savvy, have excellent communication skills, and have a keen eye for detail. Compensation is $15 - $ 20 hourly, depending on experience.

The typical schedule is Thursday-Monday, with Tuesdays & Wednesdays off.

PLEASE NOTE- THIS JOB IS FOR LOCAL CANDIDATES ONLY, REMOTE OR OUT-OF-AREA WORKER APPLICATIONS WILL BE AUTOMATICALLY DISQUALIFIED.

Responsibilities

Prompt Response and Assistance :

• Monitor online platforms regularly to promptly respond to inquiries and provide helpful information.
• Address guests' questions with accuracy and professionalism, ensuring they feel valued and attended to.

Effective Complaint Resolution :

• Actively listen to guests' complaints, empathize with their concerns, and work towards satisfactory resolutions.
• Follow up with guests to ensure that any issues raised have been adequately resolved.

Maintaining Professionalism and Organization :

• Maintain a professional demeanor in all interactions with guests and colleagues.

Inventory Management and Stocking :

• Assist in organizing and restocking supplies to ensure guests have everything they need for a comfortable stay.
• Regularly assess inventory levels and communicate any restocking needs to the appropriate personnel.

Pre-Check-in Property Inspection :

• Conduct thorough inspections of properties before guests check in to ensure cleanliness and proper stocking of supplies.
• Address any issues identified during inspections promptly to ensure guest satisfaction upon arrival.

Post-Check-out Property Inspection :

• Inspect properties after guest check-outs to identify any damages or maintenance issues.
• Document any findings accurately and report them to the relevant departments for resolution.

Routine Maintenance Tasks :

• Perform routine maintenance tasks as needed, such as changing lightbulbs, batteries, and air filters.
• Keep track of maintenance schedules and ensure tasks are completed in a timely manner.

Communication with Guest Services Manager :

• Effectively communicate maintenance and repair needs with the Guest Services Manager to ensure timely resolution.
• Provide detailed reports and updates on property conditions as necessary.

Safety Compliance :

• Ensure compliance with all safety regulations and protocols to provide a safe environment for guests and staff.
• Stay informed about relevant safety regulations and take proactive measures to address any potential hazards.

Qualifications

• US work authorization
• Detail-oriented, organized, and able to multi-task
• Professional oral and written communication skills
• Must be tech savvy and able to easily operate and navigate online apps, email & television equipment
• Able to lift up to 35 lbs, push, pull, walk & climb stairs / ladders. Specific vision abilities are required for this role.
• MUST be available for Nights, Weekends & Holidays as needed
• MUST have reliable transportation & a valid Driver's License
• MUST be able to travel between Tybee Island and Downtown Savannah on a daily basis (as needed)

Last updated : 2024-04-23